iCall Suite: All You Need to Know

Jan 19, 2018

Introducing the icall suite - a fully integrated hosted or on-premise call management solution.

Simplifying call management is just the beginning... Make informed decisions on system, department and user call activity to deliver a more effective service to your customers.

But don't just take our word for it, see it in action below...

icall is designed to integrate into the iPECS platform and use the data and system functionality to deliver you greater insight and control of your communications platform. Five modules cover call reporting, recording, desktop call control, contact centre management and outbound dialling.

Report

Log and analyse your communications
• Customised and scheduled call reports and analysis
• Real time dashboard and wallboard displays

Record

Record your calls for training, compliance and assurance
• Simple retrieval, playback and call evaluation
• Easily record ISDN2, ISDN 30, Analogue or SIP trunks

Dial

Outbound dialler - more talking, less time dialling
• Progressive and predictive dialling
• Increase agent productivity and job satisfaction

Contact

Contact centre management module
• Real time contact centre reporting and demand modelling
• Manage SLA’s and monitor agent performance

Discover how to get started or get the best out of icall suite - speak to one of our dedicated experts on 0800 054 6000 today or drop them a line at support@communicatebetter.co.uk.