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4 signs you need to upgrade to a Cloud Phone Solution

Mar 9, 2022

It's staring you right in the face - the solution to all your problems - but here's a list of signs you need a Cloud based phone solution.

If you're not already in the Cloud, what is going on? If your current phone solution isn't able to handle the demands, you need to consider a change.

cloud phone solution

1. High traffic is reducing quality of calls

In 2022, there's no excuse for poor call quality. Not even a high number of calls can be blamed when you offer your customers a bad service experience.

You need a phone solution that offers staff real flexibility and ensures you never miss a call.


2. Your business is growing fast

If business is in demand and you're growing fast, your phone solution needs to be able to keep up.

How difficult is it to add or remove users from your current system? If it requires a call to your phone provider every time you need to make a change, you may want to consider a Cloud-based phone solution.

In the Cloud, it's easier than ever to manage users in real time.

voip phone solution for business

3. You're worried about security

There's no hiding from the fact security is a huge concern both for businesses and their customers.

If you're searching for a new phone provider, make sure to ask important questions surrounding security - such as "Do you offer Secure Real-time Transfer Protocol (SRTP)?" which ensures voice, web, and signaling traffic is encrypted.

Ask your provider what platform they're using and what levels of security they offer.


4. You are failing to meet customer expectations

In a competitive market, it's easy to fall behind. If you're struggling to meet client expectations, alarm bells should begin to ring.

Collaboration is key and a phone solution that helps you quickly and easily connect with colleagues when resolving customer issues is critical.

Customers want answers fast. Make sure you deliver.


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