Background

Roy Braidwood and Sons is a leading haulage contractor, HGV/PSV engineering specialist, and a DVSA approved tachograph centre.

With over 35 years industry experience and a 28-vehicle fleet, the family run business is committed to being available 24 hours a day and turned to Communicate Better to help revitalise their operations.

Communicate Better deliver a fully converged technology solution that helps the team at Roy Braidwood better manage their IT, Mobile, Telephony and Telematics.

 

Task

To empower Roy Braidwood and Sons to manage a smart, reliable, and fully converged technology solution that proves simple and cost-effective, and ultimately, increases productivity.

 

Strategy

Communicate Better introduced a reliable Cloud hosted phone solution that simplifies call management and enables teams to take advantage of features such as call control and call recording.

Calls can be managed from anywhere, anytime, and on any device.

Roy Braidwood and Sons can control all communication across multiple sites and benefit from an end-to-end service that covers all their needs.

Out on the road, drivers are fully connected with their workflow and tachograph status.

Real-time vehicle tracking informs teams when, where, and how their vehicles are being used, and they can easily monitor their assets using one interface.

Communicate Better’s award-winning care team are also available to provide dedicated support.

 

Results

Since the implementation of Communicate Better's solutions, Roy Braidwood and Sons have noted that more efficient driving has boosted productivity by 13%.

Inevitably, this has led to a significant 24% in time savings and an increase in customer satisfaction levels.

 

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